Deposits & Withdrawals Guide

How the Cashier Works

The 93jili cashier serves as the central hub for all your financial transactions. Your account balance is held and displayed in PHP, using the ₱ symbol throughout the interface. Both deposits and withdrawals are managed from this single location for your convenience. It is important to understand that while deposits are designed for efficiency, withdrawals are handled as review requests. Each payout request undergoes a security check to ensure all terms are met and that funds are sent to the correct account holder before the transfer is finalized.

Payment Method Categories in the Philippines

How to Deposit

1. 1

   Login: Access your account via the official login page or the 93jili app to enter your secure dashboard.

2. 2

   Open Cashier: Navigate to the "Deposit" or "Cashier" section from the main menu to view available options.

3. 3

   Select Category: Choose the payment method category that suits you best from the available list.

4. 4

   Enter Amount: Type in the amount of PHP you wish to deposit into your gaming balance.

5. 5

   Confirm Payment: Complete the authorization in your payment app or on the secure payment gateway page.

6. 6

   Check Balance: Return to the lobby to see your updated balance. If it hasn't updated, visit our Support page.

Why Payment Methods Must Be in Your Own Name

How to Request a Withdrawal

1. 1

   Verify Identity: Ensure you have completed the account verification process to enable payout capabilities.

2. 2

   Settle Bonuses: Close any active bonus or promotion requirements to unlock your withdrawable balance.

3. 3

   Open Cashier: Go to the withdrawal section of the cashier to initiate your payout request.

4. 4

   Choose Method: Select your preferred payout method from the list of approved options.

5. 5

   Submit Request: Enter the amount you wish to withdraw and submit the request for review.

6. 6

   Track Status: Monitor the status of your request within your account history until it is marked as completed.

Account Verification & First Payouts

Account verification, often referred to as KYC, is the process of confirming that the information provided during registration is accurate and that the user is the legal owner of the account. Every regulated gaming operator conducts this process to prevent identity theft, fraud, and to ensure compliance with safety standards. To make your experience smoother, this verification is typically requested only once rather than for every single transaction.

Generally, you will be asked to provide a clear photo of an official government-issued ID, a recent document proving your residential address, and confirmation that the payment method used belongs to you. We strongly recommend uploading these documents before you initiate your first withdrawal request. To avoid delays, ensure your uploads are complete: all four corners of the document must be visible, the text must be legible, and the image should be well-lit. Completing this step early prevents the "pending" status that often occurs when verification is handled simultaneously with a payout request.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, certain factors can pause the payout process. If your withdrawal is taking longer than expected, it is usually due to one of the following:

• Verification Pending: Your identity documents may still be under review. Action: Ensure all uploaded files are clear and complete.
• Active Bonus Present: Wagering requirements for a promotion may not yet be met. Action: Check your active bonuses in the promotions tab.
• Method Mismatch: The payout method differs from the deposit method or account name. Action: Use the original method used for funding.
• Incorrect Details: A typo in the account number or name can cause a failure. Action: Review your payment details and update them if necessary.
• External Checks: The receiving bank or provider may perform their own security audits. Action: Contact your payment provider for more information.

If you cannot resolve the issue, please contact our Support team. When reaching out, please have your account ID and the transaction reference number ready to speed up the process.

How Currency and Amounts are Displayed

All financial transactions and balances within the 93jili platform are managed in Philippine Pesos (PHP), denoted by the ₱ symbol. This ensures consistency across all games and cashier functions. In cases where a selected payment method operates in a different currency, the payment provider handles the conversion automatically. The final amount shown on the confirmation page before you authorize the transaction is the active amount that will be processed. This transparency ensures you know exactly how much is being moved before you commit to the transaction.

Staying in Control of Your Budget

Responsible gaming is a priority at 93jili. We provide built-in tools to help you manage your spending, including the ability to set deposit limits. These limits can be configured within your account settings, allowing you to cap the amount of funds you can add over a specific period. Please be aware that for your protection, requests to decrease a limit usually take effect faster than requests to increase one. We strongly recommend deciding on a fixed budget before opening the cashier, rather than deciding after a round of play. For more detailed tools and advice, please visit our Responsible Gaming page.

Protecting Your Funds & Account Security

Your security is our primary concern. To protect your funds, always use the security options provided in your account settings, such as strong, unique passwords. Keep your payment details and account credentials confidential; 93jili staff will never ask for your password. Always ensure you are performing transactions only through the official cashier on this domain. Be vigilant: treat any message, email, or call asking you to transfer money to a different account or external link as fraudulent. By following these simple practices, you can ensure your gaming experience remains safe and secure.

Frequently Asked Questions